Terms of Service

Last Updated: August 2026

Welcome to Hudson Innovation Co.

These Terms of Service ("Terms") govern your use of the Hudson Innovation Co. website and your purchase of products from us.

By accessing or using our website, or placing an order with us, you acknowledge that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, please do not use our website or purchase products from us.

1. About Us

Hudson Innovation Co. is an Australian-based online retailer founded in August 2026 and based in Adelaide, South Australia.

Throughout these Terms, "Hudson Innovation Co.", "we", "us" and "our" refer to Hudson Innovation Co.

"You" and "your" refer to the person accessing our website or purchasing products from us.

For questions regarding these Terms or your order, please contact:

Email: contact@hudsoninnovationco.com.au

2. Use of Our Website

You may use our website for lawful purposes only.

By using our website, you agree that you will not:

• Use the website for any unlawful or fraudulent purpose;
• Attempt to gain unauthorised access to our website, systems or accounts;
• Interfere with the operation or security of our website;
• Copy, reproduce or distribute our website content without permission;
• Use our website to transmit harmful software, viruses or other malicious material; or
• Misuse any information, content or functionality provided through our website.

We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms have been breached.

3. Products

Hudson Innovation Co. aims to provide accurate descriptions, images, specifications and information about the products displayed on our website.

However, product colours, appearances, dimensions and other characteristics may vary slightly from images displayed online due to photography, lighting, manufacturing variations or differences between devices and screens.

We reserve the right to:

• Correct errors or inaccuracies;
• Update product information;
• Change product specifications;
• Discontinue products; and
• Limit product availability or quantities.

Nothing in this section excludes any rights you may have under the Australian Consumer Law.

4. Pricing

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

We make reasonable efforts to ensure that pricing information is accurate. However, errors may occasionally occur.

If we identify a significant pricing error after you have placed an order, we may contact you regarding the error and provide you with the option to proceed at the correct price or cancel the order.

We will not knowingly use an incorrect price to mislead customers.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order confirmation email confirms that we have received your order. It does not necessarily mean that your order has been accepted or dispatched.

We reserve the right to refuse or cancel an order where reasonably necessary, including circumstances involving:

• Product availability;
• Pricing or listing errors;
• Suspected fraudulent or unauthorised transactions;
• Incorrect customer information;
• Shipping restrictions; or
• Other circumstances where fulfilling the order would not be reasonably possible.

If we cancel an order after payment has been received, any applicable refund will be processed to the original payment method.

6. Payments

Payment must be successfully received before an order can be processed.

We may offer various payment methods through third-party payment providers. Your use of those payment methods may also be subject to the provider's own terms and conditions.

Hudson Innovation Co. does not store full payment card details unless expressly stated otherwise.

7. Order Cancellations

Customers may request cancellation of an order within 24 hours of the original purchase time.

Cancellation requests should be sent to:

contact@hudsoninnovationco.com.au

We will make reasonable efforts to accommodate eligible cancellation requests.

However, cancellation may not be possible once an order has been processed, dispatched or otherwise fulfilled.

Nothing in this section limits any rights you may have under applicable Australian consumer law.

8. Returns, Refunds and Exchanges

Hudson Innovation Co. does not generally accept returns for change-of-mind purchases.

This includes circumstances where a customer:

• No longer wants the product;
• Ordered the wrong product;
• Finds the product cheaper elsewhere;
• Decides the product is unsuitable for their personal preference; or
• Simply changes their mind after purchase.

However, this policy does not exclude, restrict or modify any rights available to consumers under the Australian Consumer Law.

Where a product is faulty, defective, damaged, unsafe, materially different from its description or otherwise fails to meet applicable consumer guarantees, you may be entitled to a remedy.

Depending on the circumstances and applicable law, an appropriate remedy may include a:

• Refund;
• Replacement; or
• Exchange for an item of similar value.

Please refer to our Returns, Refunds & Cancellations Policy for further information.

9. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law or other applicable legislation.

Our products come with consumer guarantees that cannot be excluded under Australian law.

Where a product has a major failure, you may have the right to a refund or replacement and may also be entitled to compensation for reasonably foreseeable loss or damage.

Where a product has a minor failure, you may have rights to have the product repaired or replaced.

These rights operate independently of any voluntary store policies we may offer.

10. Shipping and Delivery

We aim to process and dispatch orders within the timeframes communicated on our website.

Estimated delivery times are provided as a guide only and may vary due to circumstances outside our reasonable control, including postal delays, courier delays, weather, public holidays, customs processes or other unforeseen events.

We are not responsible for delays caused by third-party shipping providers where we have taken reasonable steps to dispatch your order.

If an order does not arrive within a reasonable period, please contact us so that we can investigate the matter.

11. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order cannot be delivered because incorrect or incomplete information was provided, we may contact you to arrange an appropriate solution.

Additional shipping costs may apply where a parcel needs to be re-sent due to incorrect information supplied by the customer, to the extent permitted by law.

12. Intellectual Property

All content appearing on the Hudson Innovation Co. website, including but not limited to:

• Logos;
• Brand names;
• Graphics;
• Images;
• Product descriptions;
• Text;
• Website design;
• Slogans; and
• Other original materials

is owned by or licensed to Hudson Innovation Co. unless otherwise stated.

You must not reproduce, modify, distribute, publish or commercially exploit our content without our prior written permission.

"Hudson Innovation Co." and associated branding may not be used without our permission.

13. Third-Party Websites and Services

Our website may contain links to or integrate with third-party websites, applications, payment providers, shipping providers or other services.

These third parties operate independently from Hudson Innovation Co. and may have their own terms and privacy policies.

We are not responsible for the content, availability, security or practices of third-party websites or services, except to the extent required by law.

14. Website Availability

We aim to keep our website available and operating reliably.

However, we do not guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend or modify the website for maintenance, upgrades, security reasons or other operational requirements.

15. Limitation of Liability

To the maximum extent permitted by law, Hudson Innovation Co. will not be liable for losses that are not reasonably foreseeable or that arise indirectly from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under Australian law.

Nothing in these Terms limits your rights under the Australian Consumer Law.

16. Indemnity

To the extent permitted by law, you agree to indemnify Hudson Innovation Co. against losses, liabilities, claims or expenses arising from your unlawful use of our website or your breach of these Terms.

This section does not apply to the extent that the relevant loss or liability results from our own unlawful conduct, negligence or breach of applicable law.

17. Privacy

Your privacy is important to us.

Personal information collected through our website will be handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services or legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of our website following an update constitutes acceptance of the updated Terms to the extent permitted by law.

19. Governing Law

These Terms are governed by the laws applicable in South Australia and Australia.

You agree that any disputes arising in connection with these Terms or your use of our website will be subject to the applicable courts and laws of South Australia, subject to any mandatory rights or protections available to you under Australian law.

20. Contact Us

We value our customers and want you to have a positive experience with Hudson Innovation Co.

If you have any questions about these Terms, your order, our products or our policies, please contact us.

Hudson Innovation Co.

Email: contact@hudsoninnovationco.com.au

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