Shipping Policy

Last Updated: August 2026

At Hudson Innovation Co., we aim to make ordering your favourite gadgets simple and convenient. As an Australian-based online store located in Adelaide, South Australia, we work with a range of suppliers and fulfilment partners to bring our customers a wide selection of innovative and useful products.

Because we work with multiple suppliers, products may be shipped from different locations, including locations within Australia or internationally.

Please read the following Shipping Policy carefully before placing your order.

1. Shipping Information

Shipping information, including available shipping methods and estimated delivery timeframes, will be displayed on the individual product page wherever applicable.

Delivery estimates may vary depending on:

• The product ordered;
• The supplier fulfilling the order;
• The location from which the product is dispatched;
• Your delivery address;
• The selected shipping method; and
• Circumstances affecting postal or courier services.

Customers should review the shipping information provided on the relevant product page before completing their purchase.

All delivery timeframes provided are estimates unless expressly stated otherwise.

2. Products May Ship From Different Locations

Hudson Innovation Co. works with multiple suppliers and fulfilment partners.

Depending on the product, your order may be dispatched from:

• Australia; or
• An international fulfilment location.

Where relevant, the product page will provide information about the expected shipping timeframe and other applicable shipping details.

We aim to provide clear and accurate information about expected delivery times and fulfilment arrangements.

3. Multiple Products in One Order

If you purchase multiple products in a single order, your items may be shipped separately.

This can occur when products are supplied by different suppliers or are fulfilled from different locations.

As a result:

• Your products may arrive in separate packages;
• Packages may arrive at different times;
• Each item may have its own tracking information; and
• One item may arrive before another.

You will not necessarily receive all items from an order in the same package.

If your order is being fulfilled by multiple suppliers, this does not mean that any item has been forgotten or that your order has been incorrectly processed.

4. Tracking Information

Where tracking is available, tracking information may be provided once your order has been dispatched.

Depending on the shipping provider and the location from which your order is being fulfilled, tracking information may take some time to become active after dispatch.

Tracking updates are provided by the relevant shipping carrier and may not update continuously throughout the delivery process.

If you have received tracking information but believe your parcel has been delayed beyond the estimated delivery timeframe, please contact us so that we can investigate the matter.

5. Delivery Timeframes

Delivery timeframes displayed on individual product pages are estimated timeframes only unless expressly stated otherwise.

Internationally fulfilled products may take longer to arrive than products dispatched from Australia.

Delivery times may also be affected by circumstances outside our reasonable control, including:

• Postal or courier delays;
• Customs processing;
• Import processing;
• Weather events;
• Public holidays;
• High shipping volumes;
• Transport disruptions;
• Incorrect or incomplete delivery information; or
• Other unforeseen circumstances.

Where we become aware of a significant issue that may affect the supply or delivery of your order, we will endeavour to provide you with appropriate information.

6. Internationally Shipped Products

Some products may be dispatched from outside Australia.

Where a product is shipped internationally, the parcel may pass through customs or other import processing before being delivered within Australia.

Customers should be aware that international shipments may have longer delivery timeframes than domestic shipments.

Any applicable shipping information will be displayed on the relevant product page.

7. Customs, Duties and Taxes

Where applicable, international shipments may be subject to customs requirements, duties, taxes or other charges imposed by Australian authorities.

Where such charges are applicable and are not included in the purchase price or shipping charge displayed at checkout, the customer may be responsible for those charges.

Hudson Innovation Co. does not control customs processing times or decisions made by Australian customs or other government authorities.

8. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

Please carefully check your:

• Full name;
• Street address;
• Unit or apartment number;
• Suburb;
• State;
• Postcode; and
• Contact details.

If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional shipping costs may apply if the parcel needs to be re-sent, to the extent permitted by law.

9. Lost, Damaged or Missing Orders

If your order appears to have been lost, damaged or has not arrived within a reasonable timeframe, please contact us at:

contact@hudsoninnovationco.com.au

We may request information such as your order number, tracking information, delivery address and other relevant details so that we can investigate the matter with the relevant supplier or shipping provider.

Where a product has not been supplied within the agreed timeframe or within a reasonable time, or where another consumer guarantee applies, Hudson Innovation Co. will provide an appropriate remedy in accordance with the Australian Consumer Law.

10. Delays

We understand that delays can be frustrating and we will make reasonable efforts to assist you when a delivery is delayed.

However, delivery estimates are not guarantees unless expressly stated otherwise.

Where a delay occurs due to a third-party carrier, customs authority, supplier or other circumstance outside our reasonable control, we will work with the relevant parties where appropriate to investigate and resolve the issue.

Nothing in this section limits your rights under the Australian Consumer Law.

11. Delivery to Australia

Hudson Innovation Co. primarily serves customers within Australia.

Shipping availability and costs may vary depending on the product and delivery location.

Certain products may not be available for delivery to all Australian locations. Where shipping restrictions apply, this information may be displayed on the relevant product page or during checkout.

12. Changes to Shipping Information

Shipping costs, delivery estimates, available shipping methods and fulfilment arrangements may change from time to time.

We will endeavour to ensure that the shipping information displayed on our website is accurate and up to date.

Any shipping information displayed at the time of purchase will generally apply to that order.

13. Australian Consumer Law

Hudson Innovation Co. complies with the Australian Consumer Law (ACL).

Nothing in this Shipping Policy is intended to exclude, restrict or modify any consumer rights or remedies that cannot legally be excluded.

If we are unable to supply a product that you have paid for within the agreed timeframe or within a reasonable timeframe, you may have rights to an appropriate remedy under Australian law.

Our shipping arrangements, including the use of third-party suppliers and international fulfilment partners, do not remove or reduce your rights under the Australian Consumer Law.

14. Contact Us

We value your business and want you to have a positive experience with Hudson Innovation Co.

If you have any questions about shipping, delivery times, tracking or your order, please contact us:

Hudson Innovation Co.

Email: contact@hudsoninnovationco.com.au

We are always happy to help and welcome your feedback as we continue to improve the service we provide.

Small Gadgets. Big Solutions.