Refund policy
Returns, Refunds & Cancellations Policy
Last Updated: August 2026
At Hudson Innovation Co., we value your business and want you to have a positive experience when shopping with us. We carefully select the products we offer and are committed to providing our customers with quality products and service.
Please read the following policy carefully before making a purchase.
1. Change-of-Mind Returns
Hudson Innovation Co. does not accept returns for change-of-mind purchases.
This includes situations where you:
- Change your mind after placing an order;
- Decide you no longer want or need the product;
- Find the product cheaper elsewhere;
- Purchase the incorrect product;
- Decide the product is not suitable for your personal preferences; or
- Simply no longer wish to keep the product.
We encourage customers to carefully review product descriptions, specifications, images and other information before completing their purchase. If something in the description does not look right, or has misled you, please let us know!
Nothing in this policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law (ACL).
2. Faulty, Damaged or Incorrect Products
If your product arrives damaged, defective, faulty, materially different from its description, or otherwise does not meet the consumer guarantees applicable under the Australian Consumer Law, please contact us as soon as reasonably possible.
Depending on the circumstances and your rights under the Australian Consumer Law, Hudson Innovation Co. may provide an appropriate remedy, which may include:
- A refund;
- A replacement;
-
An exchange for an item of similar value; or
- Another remedy required by applicable consumer law.
Where a major failure occurs, you may have the right to choose between a refund and a replacement, in accordance with the Australian Consumer Law.
We reserve the right to assess the product and the circumstances of the claim before determining the appropriate remedy, where permitted by law.
3. Exchanges
Where appropriate and at our discretion, Hudson Innovation Co. may offer an exchange for an alternative product of similar value.
Any exchange offered under this section does not limit or replace any rights you may have under the Australian Consumer Law.
4. Order Cancellations
Orders may be cancelled within 24 hours of the original purchase time by contacting us at:
contact@hudsoninnovationco.com.au
Cancellation requests received after 24 hours may not be able to be accommodated, particularly where the order has already been processed, dispatched or otherwise fulfilled.
Where an eligible cancellation is approved, any applicable refund will be processed to the original payment method.
This cancellation policy does not limit any rights you may have under the Australian Consumer Law.
5. Refunds
Where a refund is approved, Hudson Innovation Co. will generally process the refund to the original payment method.
The time taken for funds to appear in your account may vary depending on your payment provider or financial institution.
6. Consumer Guarantees
Hudson Innovation Co. complies with the consumer guarantees provided under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods replaced if the goods fail to be of acceptable quality.
7. How to Contact Us
If you have a question, concern or issue with an order, please contact us at:
Email: contact@hudsoninnovationco.com.au
When contacting us about an order, please provide your order number and a description of the issue. Where relevant, photographs, video demonstrations and/or other information about the product may assist us in assessing your request.
8. Our Commitment to You
At Hudson Innovation Co., we genuinely value your business and feedback.
We are a growing Australian business and are committed to continually improving the products, service and overall experience we provide to you.
If something hasn't met your expectations, we want to hear from you. Your feedback helps us understand what we're doing well and where we can improve.
Many Thanks,
Jack - Founder
Hudson Innovation Co.
Small Gadgets. Big Solutions.